FREQUENTLY ASKED QUESTIONS
If I spill something on my garment, should I try to get the stain out right away?
No. If you spill anything on a dry clean only item or on any type of silk or rayon fabric, do not attempt to remove the stain yourself. Even something as simple as a damp cloth can ruin the garment. Leave the stain and bring it to the cleaners as soon as you can. As long as a stain does not sit for an extremely long time, it doesn’t matter how fresh it is.
If a stain does not come out, do I still have to pay for the cleaning?
Yes. Unfortunately, we cannot guarantee that all stains will come out. However, we still put time and effort into spot removal and clean things several times before deciding it is not going to come out.
Why am I charged more for my linen shirts?
Items are priced by the amount of time and effort required. Even if a linen shirt is laundered, it has several areas that are not pressed by the machine press. Those areas then have to be done by hand. Linen is a fabric on which every inch has to be pressed. The areas that do not get hard pressed by the machine have hot air that blows thru them. Because the shirts are pressed wet, this usually takes care of any areas on cotton shirts that are missed. On linen shirts, however, those areas are still extremely wrinkled and therefore must be done by hand.
Why are women’s laundered blouses more than men’s laundered shirts?
Again, items are priced by the time and effort required. Women’s blouses are fitted and do not fit properly on the shirt press. Blouses have to be completely done by hand. This also applies to children’s shirts. They are too small to fit on the press and have to be done by hand.
Why am I sometimes charged the drycleaning price for some of my shirts even though the care label say machine wash, tumble dry, cool iron? Can’t these be laundered?
We only launder shirts that are 100% cotton or cotton and polyester blend. Shirts made of rayon, polyester, polynesic, silk, lyocell, etc. cannot be commercially laundered without risk to the garment. Although the care label may say machine wash, tumble dry, that is not the same thing as commercial laundry. When rayon or polyester-type fabrics are laundered, and then pressed wet on a 350 degree hothead press, they come out “shiny” and looking almost like plastic. There is also a chance they could actually melt. Polyester fiber has a plastic like material in it and when extreme heat is applied, it melts. This doesn’t happen if it is blended with cotton, only with pure polyester or when it is blended with rayon or another similar fabric. If you aren’t concerned about these risks, you can request to have them laundered but we do not assume responsibility for damage to laundered shirts that we recommend not be laundered.
Does it help if I unbutton my shirts before bringing them in?
Yes. It saves us time if all the buttons are already undone. However, we do unbutton all shirt buttons before they are processed if you miss them. Buttons must be undone to avoid getting caught on the presses. We also replace broken buttons on shirts for free so if you ever have broken or missing shirt buttons, just point them out to the clerk and we will take care of it for you.
Why are the seams on my shirts discolored?
Some manufacturers may use adhesives or other materials in the armhole seams or collars on men’s wrinkle-free dress shirts. This material is used to prevent puckering of the armhole seams. When this material is commercially pressed, the heat softens the material, which results in local staining and stiffness in the seams. On white shirts, the staining will often have a yellow cast, while colored shirts may appear darker or shaded in the area. This damage may occur after the first cleaning or may not show up until after later cleaning and pressing. In most cases, prevention of this damage is not possible since it cannot be identified prior to cleaning. The damage has usually been seen on wrinkle-free shirts made with a cotton/polyester blend. Some of these shirts are labeled wrinkle-free, while many others are advertised as wrinkle-free even though they don’t have a permanent label identifying them as such.
Why are the underarms of my shirts discolored or damaged?
Perspiration, if allowed to stay in a shirt, will eventually stain and weaken the fabric, allowing the weakened area to be damaged during washing. Aluminum chlorides found in antiperspirants also will weaken the fibers under the arm. Controlled use of antiperspirants and frequent washing immediately after wear may minimize this type of damage.
What are these tiny holes all over my sweater? They weren’t there when I brought the sweater in for cleaning.
This is likely due to insect damage. Insects may cause damage that is noticeable immediately or sometimes they may just weaken the fabric so that when it is cleaned, the damage appears afterward. Unfortunately, there is no way of knowing when this is going to happen. It is most common after the long summer months when people are taking out their winter pants and sweaters. There is no remedy for this problem. Sealing your clothes for storage in an airtight container so insects cannot get in is the best prevention for this.